Expert External Drive Recovery Services

My external hard drive ended up not liking me. Really upset because it had all my pictures. So I decided to reach out and see what they could do. I was worried about the price. But my concerns about my photos were worth it. They ended up quoting me something lower than I feared and were able to get back all of my data. Not only did they get me access but their customer service was great. They wer... Read Moree patient and responded quickly to my concerns and emails. I 100% recommend and Daniel was great!

I worked with Kyle as our organization''s personal and specific account manager. This was very helpful so as to not have to repeat our specific case and situation over and over as we communicate throughout the days or weeks. He was very prompt, detailed, and transparent in every step of the way when it came to pricing and plan options, logistics, shipping, returns, and more. He was easily reachabl... Read Moree via email and phone. I have been told our specific type of hard drive is different than the usual which can make for a more challenging repair, and yet this company had done a Full Recovery status, and ahead of scheduled time as well at no extra cost or charge. The entire experience of being a customer with this company has been nothing short of seamless and exceptional. We even had a tricky technology logistics situation with regards to the Affirm financing platform, and even through that they were very excellent in dealing with and navigating through it. I would 100% recommend going with Secure Data Recovery to anybody who needs to avail of this type of service.

One of the best
I chose Secure Data Recovery from a shortlist of 3 companies derived by doing some research and reading plenty of reviews.
I used each company''s website to make initial contact explaining my situation and requesting pricing. At this point the pricing is unknown but a broad range is provided.
Two of the three responded the same day via phone and the third responded t... Read Morehe next day via email.

The rep who contacted me was easy to talk to, gave me confidence that they would be able to recover data and was very knowledgeable about the process, not just a voice on the phone or a sales person.
That, combined with the highly certified cleanroom, very high success rate and many other accolades and certification made them stand out as a clear winner.

Still skeptical in sending a broken disk with sensitive data via courier was not sitting well with me so I had further conversations with my rep asking how things worked and how safe it was.
He assured me they only ship over night to reduce risk.
From that point there was some commitment to be made and some paperwork to sign. I requested the ability to submit my own NDA which was not a problem at all.
My rep provided me with a customer portal which I must was is very intuitive, very useful and very informative. The customer portal is the place for the customer to get updates on their recovery, contact a rep and some other tools and informative information. Very well done and impressive.

Once the decision was made, the paperwork was complete I packed up my drive like a fine piece of priceless china and shipped it off with the provided prepaid label.
Once they received the drive, they got right to work at providing an assessment and a quote for repair. The disk had suffered motor bearing seizure and head crash.

Again another decision to be made, is the data worth the money requested or do I pay the $38 to return the drive without being recovered? This is going to be a personal decision for every customer.
After a few days of consideration I chose to move forward. This produced a couple more documents and agreements to sign, all the while assuring me that my NDA was in full force throughout the recovery process.

One thing to note here is this is all happening right around the holiday season, so we''re contacting each other in-between time off, etc.

About 30 calendar days into the recover I got an email very clearly explaining the results and a list of files for review. There were 16 files they claimed as damaged but thankfully they were either files that I had recovered from a local backup or files that just didn''t matter, like temp files and such.

I looked over the list quickly and expressed my satisfaction with the 99.99% success at recovering my drive. I was then sent a link to pay the invoice for the previously discussed cost.
I paid the invoice and within a day my recovered data was on its way back to me, on media that I specified along with the original drive.

The media was secured with some manufacturer provided security tools that required a PIN code to unlock.
Once unlocked, there it was, some very important, sentimental and valuable data that I had not seen in nearly 2 months.

In closing Secure Data Recovery are very transparent, very easy to work with and incredibly patient with me touching base with them about every 3 - 5 days throughout the process.
Data recovery is not cheap but you get what you pay for according to reviews so again, I knew early on that this was a company I could trust and one that I wanted to work with.

I had an external drive that I backed pictures up to but hadn''t used it in a good long while (several years). When I recently tried to connect to it, it made an unusual sound, and I wasn''t able to connect. I started to panic thinking I''d lost over 10 years of baby photos of my son. Baby photos, family vacations, it was all there. Every milestone and memory was on that drive and ONLY on that... Read More drive. I had lost everything! But then I called Secure Data Recovery and was told they''d be able to help. When I got the initial estimate, I have to admit, I wasn''t sure how much it would cost but we couldn''t afford it. It was Christmas time, and we didn''t have the funds. But I was told they''d hold onto my device for a couple months if I wanted to wait and make a decision after the holidays. Which is exactly what we did and I''m glad we did. They were able to recover 99.84% of what was on that drive!! That''s less than 1% that was unrecoverable! And here I thought I''d lost everything!! It was definitely worth every penny!! Those were priceless family memories and Secure Data Recovery gave them back to me. Jake was with me every step of the way and was super helpful and never pushy. Still can''t believe it!! It''s amazing what they do!!

A few months ago I tried to open my external hard dirve that had years of trip and family photos on it. It didn’t sound good and never appeared on my computer. I know I referred to the drive as “toast” and maybe a few other words. Then I thought, we have made books of our trips and we probably have plenty of family pictures, do I need them or is it time to let go (I’m 75)? Then in early ... Read MoreDecember, 2024, my wife was reviewing our physical photos that we had degitized years ago. I got to rethinking about what might be on the toast, I mean hard drive. After a quick review of services, I decided to try Secure Data Recovery. I connected with Eric Fisher and talked with him about the process and sending in the hard drive to assess what was recoverable. I had a ceiling price in mind. The potential recovery was over 99%, but the cost was higher than I expected. But, after talking with Eric, I decided to go ahead. In my life I have made good and bad decisions - this was definitely a good one. This morning I printed a random picture without any processing - it came out perfectly. I estimate the recovery came out to $0.02 per photo - but given what I have seen in my quick review, as they say “priceless”.
It was a pleasure working with Eric and I am more than comfortable recommending Secure Data Recovery yo family and friends.
Peter Wood

I contacted Secure Data Recovery when my external drive failed to read on my computer. Close to 90,000 files were not accessible to me. I was almost panicked; thinking I had lost close to half of my life''s work. Secure Data was able to recover 99.9% of my data! The staff were thorough, provided frequent contact, were professional and made a successful recovery of my files! Thanks so much Secure D... Read Moreata and rep Scott McMacken!!